Help Desk
The i_TECH Help Desk is the initial call center for our customers who require technical support or trouble shooting for any of the applications that are provided by i_TECH. The Help Desk Support Specialists and Help Desk Representatives provide on-line technical support, focusing on the breakdown, analysis and resolution of customer issues. This includes running effective basic diagnostics to further evaluate the issue while utilizing internal and external resource knowledge bases to document the problem. In the event that the Help Desk Representative cannot directly resolve the customer's issue, the call will be quickly and accurately routed to additional support. The Help Desk Representative actively monitors the progress of a call that has been referred to a field technician or additional support groups to ensure a high level of customer satisfaction.

i_TECH’s Help Desk provides support for accessibility to application software and connectivity issues within the i_Tech Network and is the initial contact for all product and services support.


Back to Client Services