Micro Support
Today's IT professionals are tasked with managing a multitude of platforms, operating systems, networks, databases, applications and vendors. Maintaining control of this complex infrastructure is more complicated than ever. Our Desktop Services primary function is to provide technical support for PC hardware and software to help ease the increasing technology demands for i_TECH customers. With our flexible Service Level Agreements (SLA’s), you can choose the amount of support you require so that your end-users are productive and satisfied, and so that your critical infrastructure performs.
By utilizing Service Level Agreements (SLA’s), our Desktop Services Specialists can perform the following functions for i_TECH customers:

• Configure and install new hardware and computer peripherals
• Maintain and repair existing hardware
• Install and troubleshoot application software
• Assist in moving PC equipment for a branch remodel or move
• Maintain, analyze, troubleshoot, and repair existing computer systems
• Train, or assist in training, institution’s staff in the proper implementation and configuration of application software and equipment

The right people, process and technology presents a significant challenge in our industry. Cost-effective solutions that make the environment more manageable, instead of more complicated are most important. The i_TECH professionals help simplify the complexity of configuration and deployment of PC infrastructure.


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